The VPN will not connect. What should I do?

Start with Auto, check your connection without the VPN and try another server. If the error returns, message me in support.

1. Read the message below me: you may need to verify your email or check your traffic.
2. Turn the VPN off and check your connection.
3. Select Auto and try again.
4. Refresh latency on the Servers screen and try another server.

If it still fails, tell me the device model and error message. On Android and Windows you can attach a route check from settings.

Updated 15 October 2026