Account and devices
Email, sign-in and device slots
If no answer matches, I save the query without linking it to your account. Please leave out personal details.
- Can one subscription cover my phone and computer?Yes, sign in to the same account. Free includes 1 device, Premium 3, Ultra 5 and Full 10. They share one traffic allowance.
- How do I add a device slot?On a paid plan, you can buy an extra slot for 50 RUB per month. Open Devices in your profile or on the website.
- How do I verify my email if the message is missing?Choose Resend email in your profile. Check the address and spam folder, then open the link in the newest message.
- How do I change my account email?Choose Change email in your profile or open website settings. I send confirmation to the new address.
- How do I link Telegram?Open account settings on the website, choose Telegram and follow the steps. Return from the bot to the same browser to confirm the link.
- How do I reset or change my password?Choose Forgot password on the sign-in screen. I send an email link so you can set a new password.
- What if I see an unfamiliar sign-in?End unfamiliar sessions, change your password and reset the subscription link if it may have been shared. I can help in support.
- How do I change my nickname and photo?Choose Edit in your profile. On the website, open profile settings. Pick a photo or nickname and save.
- How do I delete my account?Delete account is at the bottom of your profile and in website settings. Resolve any refund request first.
Did not find your answer?
Write to me. I will help you work it out.
